The Parcos Perfumes refund policy is designed to maintain the integrity of luxury products while providing a clear path for customer resolution. Below is an elaboration of the specific timelines, conditions, and procedural steps involved.

🏛️ The “Easy Return” Framework

To be eligible for a refund at Parcos Perfumes, a request must be initiated within 3 business days of receiving the order. This tight window ensures that any issues related to transit damage or defects are reported immediately while the product remains in its pristine, unhandled state.

🕒 Detailed Refund Timelines

The refund process at Parcos Perfumes involves two distinct stages: internal processing and bank processing.

StageActionTimeline
Warehouse VerificationQuality check of the returned item upon arrival.Within 24–48 hours of receipt.
Internal InitiationParcos Perfumes triggers the refund through their payment gateway.Within 48 business hours of verification.
Bank ProcessingThe time taken by your financial institution to credit your account.2–3 business days (Prepaid)
3–5 business days (COD/Bank Transfer)

💳 Refund Methods by Payment Type

The method by which you receive your money depends on how the original purchase was made:

  • Prepaid (Credit Card, Debit Card, Net Banking): The refund is strictly reverted to the original source account. Due to security protocols, Parcos Perfumes cannot refund a prepaid order to a different bank account.
  • Cash on Delivery (COD): * Bank Transfer: You must provide your account holder name, bank name, account number, and IFSC code via email.
    • Store Credit: You may opt for a Parcos Perfumes Coupon, which is issued immediately and can be used for future luxury purchases without waiting for bank clearance.

🛡️ Critical Conditions for Approval

A refund will not be authorized by Parcos Perfumes if any of the following conditions are met:

  1. Product Opening: If the outer seal or cellophane wrapping is broken (due to the hygienic nature of beauty products).
  2. Missing Components: If the original invoice, price tags, brand boxes, or security labels are absent.
  3. Promotional Items: If a “Gift with Purchase” or free sample was included in the order, it must be returned. Failure to return freebies will result in the rejection of the refund request.
  4. Usage: Any product that shows signs of being sprayed, tested, or used is ineligible for a refund.

📦 How to Secure Your Refund Request

To ensure a smooth approval from the Parcos Perfumes support team, customers are advised to:

  • Record an Unboxing Video: This is the most vital piece of evidence for “Damage on Arrival” claims.
  • Preserve Packaging: Keep the corrugated shipping box until you are 100% satisfied with the product.
  • Clear Communication: Send your Order ID and high-resolution images of the product’s barcode and batch code to parcosperfumes3@gmail.com

🎥 The Mandatory Unboxing Video Rule

A full, continuous, and clear Unboxing Video is required to process any return, refund, or exchange claim.

The video must clearly capture:

  1. The condition of the sealed outer shipping box.
  2. The uninterrupted process of opening the box and removing the product.
  3. A clear, close-up shot of the claimed damage, defect, or discrepancy.

🚨 STRICT RULE: NO RETURN OR EXCHANGE REQUEST WILL BE ACCEPTED WITHOUT A COMPLETE AND CLEAR UNBOXING VIDEO. This is non-negotiable for validating claims.